Packages & Packaging
🔋 Can myGermany Ship Batteries and Lithium Batteries?
Yes — myGermany is certified to ship batteries and lithium batteries via Air, Road, and Sea. However, strict regulations apply, and we take care of all necessary declarations for you. ✅ Batteries in Equipment (e.g. Smartphones, Laptops) These can be ...
🚚 Does myGermany Ship Cargo, Freight, or Bulky Items?
Yes — we do! myGermany offers full freight forwarding services for cargo, pallets, and oversized items. Learn more about our Freight Forwarding Services ? Need a Quote? To receive a personalized freight offer, please send the following details to: ...
🍯 Does myGermany Forward Food, Nutrition, or Preserved Products?
✅ Yes — Under Certain Conditions myGermany can forward non-perishable food items, including: Vacuum-packed goods Canned foods Sealed bottles or jars Alcohol up to 70% ⚠️ Food that can spoil during transit (e.g. fresh, refrigerated, or open goods) is ...
📦 May I Use the Consolidation Service for Up to 30 kg?
Yes, you can — with a few important conditions: ✅ For Premium Members Consolidation is free of charge We consolidate parcels up to 30 kg maximum per package You can request consolidation by selecting the relevant order numbers in your account ? For ...
📏 What Package Size Limitations Apply at myGermany?
myGermany can forward standard and freight-sized parcels. Size and weight limits depend on the carrier you choose. For freight shipments, please contact us directly: ? freight@mygermany.com ? Standard Shipments Below are the general maximum limits ...
🛠️ Does myGermany Ship Used Engines or Motors?
✅ New Engines Yes — we can ship new engines or motors without restrictions, including: Chainsaw engines Boat or outboard motors Motorcycle or bike engines ⚠️ Used Engines (Containing Liquids) Used engines that have run on fuel or oil can only be ...
🏺 Does myGermany Ship & Insure Items Like Vases or Ceran Hobs?
✅ Shipping – Yes We can ship fragile items like vases, ceramic products, or ceran cooktops. However, please note: ❌ Insurance – Not Available We cannot insure extremely delicate items such as: Ceran hobs / glass cooktops Porcelain and ceramic vases ...
📦 How Are Parcels Secured & Wrapped at myGermany?
Your shipments are handled with care by experienced staff trained in secure international packaging. ? What Materials Do We Use? We pack your items using: High-quality packaging materials from certified suppliers Materials provided by our carrier ...
🛡️ How Are My Parcels Insured?
We provide insurance protection both in our warehouse and during transport, depending on the service and shipping method used. ? While Stored at myGermany Your items are insured for up to €200,000 while stored in our warehouse. This applies to all ...
🗄️ What Are the Storage Conditions at myGermany?
myGermany provides free storage for a generous period — depending on your membership level. After that, storage fees apply. ? Free Storage Periods Membership Level Free Storage Time Free Volume Standard/Sensitive 60 days Up to 0.2 m³ Premium 90 days ...
🕶️ Can Parcels Be Sent Neutrally or Discreetly Packed?
Yes — myGermany offers a Discreet Shipment option. When selected, your parcel will be forwarded in neutral packaging, with no visible indication of: The contents The original sender Or myGermany as the forwarding service ? How to Activate Discreet ...
📦 Will My Items Be Consolidated and Repacked?
Yes — for Premium Members, we offer free repacking and consolidation, with a few helpful options and guidelines. ✅ Included Services Repacking and consolidation are free of charge Applies to parcels up to 30 kg max (for safety and staff health) After ...
✂️ Can myGermany Split Parcels and Ship to Different Addresses?
Yes, we can split parcels and forward items to different delivery addresses. ? How It Works: All incoming parcels are opened and inspected (unless otherwise agreed) Items are listed in your customer account You can choose which items should be split ...
🏢 Can I Pick Up My Parcels at the myGermany Warehouse?
Yes, you’re welcome to collect your parcels directly from our warehouse — but please contact us in advance. ? What You Need to Know: Pre-arrangement required – Please contact us before your visit Valid ID must be shown at pickup Pickup fee (standard ...
📦 Non-Stackable Packages — Advantages & Disadvantages
Shipping parcels as non-stackable can help protect your goods, but it also comes with additional costs. ✅ Advantages of Non-Stackable Shipping Reduced risk of damage: Your package won’t have other parcels stacked on top of it during transport ...
📦 How Do I Protect My Items with Additional Packaging?
?️ Packaging Options: 1. No Additional Packaging (Standard) We forward the parcel as received Basic bubble wrap is added to the contents ✅ Ideal for well-packed items 2. Strong Packaging Each item is individually wrapped in bubble wrap ✅ Recommended ...
🔍 Can myGermany Inspect Incoming Items or Perform Functional Checks?
Yes, we offer inspection services for incoming parcels. ? How It Works: In your account, go to Inbox → select the parcel → choose the Inspection option You can leave a comment describing what you want us to check (e.g. item condition, functionality, ...
📸 Can myGermany Provide Pictures of My Package Contents?
Yes! We offer photo services for all incoming packages — especially for Premium and Business Members. ? What’s Included by Default: Photos of package contents Photos of shipping labels These are automatically provided for each incoming package. ? ...