🔍 Can myGermany Inspect Incoming Items or Perform Functional Checks?
Yes, we offer inspection services for incoming parcels.
🧾 How It Works:
In your account, go to Inbox → select the parcel → choose the Inspection option
You can leave a comment describing what you want us to check (e.g. item condition, functionality, contents)
If your request is specific or complex, we’ll review it and follow up via email to confirm feasibility
💰 Additional Costs:
Inspection services are not included in standard handling and will incur extra charges.
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🚚 Does myGermany Ship Cargo, Freight, or Bulky Items?
Yes — we do! myGermany offers full freight forwarding services for cargo, pallets, and oversized items. Learn more about our Freight Forwarding Services ? Need a Quote? To receive a personalized freight offer, please send the following details to: ...
🏺 Does myGermany Ship & Insure Items Like Vases or Ceran Hobs?
✅ Shipping – Yes We can ship fragile items like vases, ceramic products, or ceran cooktops. However, please note: ❌ Insurance – Not Available We cannot insure extremely delicate items such as: Ceran hobs / glass cooktops Porcelain and ceramic vases ...
📦 Will My Items Be Consolidated and Repacked?
Yes — for Premium Members, we offer free repacking and consolidation, with a few helpful options and guidelines. ✅ Included Services Repacking and consolidation are free of charge Applies to parcels up to 30 kg max (for safety and staff health) After ...
🔋 Can myGermany Ship Batteries and Lithium Batteries?
Yes — myGermany is certified to ship batteries and lithium batteries via Air, Road, and Sea. However, strict regulations apply, and we take care of all necessary declarations for you. ✅ Batteries in Equipment (e.g. Smartphones, Laptops) These can be ...
🗄️ What Are the Storage Conditions at myGermany?
myGermany provides free storage for a generous period — depending on your membership level. After that, storage fees apply. ? Free Storage Periods Membership Level Free Storage Time Free Volume Standard/Sensitive 60 days Up to 0.2 m³ Premium 90 days ...