📸 Can myGermany Provide Pictures of My Package Contents?
Yes! We offer photo services for all incoming packages — especially for Premium and Business Members.
🧾 What’s Included by Default:
🔍 Need More Detailed Images?
You can request additional photos directly in your account:
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Go to your Inbox
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Select the package
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Leave a comment with your specific request
We'll upload the requested photos within 24 hours.
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📏 What Package Size Limitations Apply at myGermany?
myGermany can forward standard and freight-sized parcels. Size and weight limits depend on the carrier you choose. For freight shipments, please contact us directly: ? freight@mygermany.com ? Standard Shipments Below are the general maximum limits ...
🛠️ Does myGermany Ship Used Engines or Motors?
✅ New Engines Yes — we can ship new engines or motors without restrictions, including: Chainsaw engines Boat or outboard motors Motorcycle or bike engines ⚠️ Used Engines (Containing Liquids) Used engines that have run on fuel or oil can only be ...
🔍 Can myGermany Inspect Incoming Items or Perform Functional Checks?
Yes, we offer inspection services for incoming parcels. ? How It Works: In your account, go to Inbox → select the parcel → choose the Inspection option You can leave a comment describing what you want us to check (e.g. item condition, functionality, ...
🔋 Can myGermany Ship Batteries and Lithium Batteries?
Yes — myGermany is certified to ship batteries and lithium batteries via Air, Road, and Sea. However, strict regulations apply, and we take care of all necessary declarations for you. ✅ Batteries in Equipment (e.g. Smartphones, Laptops) These can be ...
🗄️ What Are the Storage Conditions at myGermany?
myGermany provides free storage for a generous period — depending on your membership level. After that, storage fees apply. ? Free Storage Periods Membership Level Free Storage Time Free Volume Standard/Sensitive 60 days Up to 0.2 m³ Premium 90 days ...