Help Center
Support & Contact
How to reach us and what support options are available.Concierge & Buy for Me
We purchase items from German and EU shops that don’t ship abroad.My Customer Account
Manage login, settings, and personal details.Customs, Tax & Rules
Info on duties, regulations, and restricted items.Document Services
Help with invoices, translations, and paperwork.Packages & Packaging
Details on receiving, storing, and consolidating packages.Payment, Costs & Bills
Learn about pricing, payments, and account charges.Shipping & Logistics
Shipping options, delivery times, and tracking info.Shopping & Ordering
Tips for buying online and using our warehouse address.
Popular Articles
📦 Damaged or Lost Parcel? We’re Here to Help.
If your parcel is damaged, lost, or delayed, don’t worry — we’ll guide you through the claim process step by step. ? When to Report All claims must be submitted within 7 days after receiving the shipment. ✉️ How to Submit Send your claim to ...📬 How Do I Know When My Parcel Has Arrived?
We’ll keep you updated every step of the way! ? Notification by Email As soon as your parcel arrives at our warehouse, you’ll receive an email notification from us. ? Update in Your Account You can also track your parcel’s arrival in your myGermany ...🕒 What Are myGermany’s Operating Hours?
Our team is available to assist you during the following times: ? Monday–Friday ? 08:00–16:00 (CET) – Central European Time We're closed on weekends and German public holidays. ? Check the current time in Germany. ...🌐 In What Languages Can I Communicate with myGermany?
We’re happy to assist you in English or German. If you’re not fluent in either language, we kindly recommend using a tool like Google Translate to help with communication. Tip: Many browsers offer built-in translation tools to make it easier to ...☎️ How Can I Contact myGermany? Can I Call You?
We’re here to help — just choose the option that works best for you: ? Live Chat Available Monday to Friday, from 08:30 to 15:30 CET. Start a chat directly on our website during these hours. ? Email Reach us at info@mygermany.com — we usually ...