Help Center
Support & Contact
How to reach us and what support options are available.
Concierge & Buy for Me
We purchase items from German and EU shops that don’t ship abroad.
My Customer Account
Manage login, settings, and personal details.
Customs, Tax & Rules
Info on duties, regulations, and restricted items.
Document Services
Help with invoices, translations, and paperwork.
Packages & Packaging
Details on receiving, storing, and consolidating packages.
Payment, Costs & Bills
Learn about pricing, payments, and account charges.
Shipping & Logistics
Shipping options, delivery times, and tracking info.
Shopping & Ordering
Tips for buying online and using our warehouse address.
Popular Articles
🏢 Can I Pick Up My Parcels at the myGermany Warehouse?
Yes, you’re welcome to collect your parcels directly from our warehouse — but please contact us in advance. ? What You Need to Know: Pre-arrangement required – Please contact us before your visit Valid ID must be shown at pickup Pickup fee (standard ...
💳 How Can I Pay at myGermany?
We accept a wide range of secure payment options to make it easy for you: All major credit cards PayPal Country-specific payment methods (e.g. Sofort, iDEAL, etc.) For a full overview of accepted payment types, fees (if any), and instructions: See ...
🔋 Can myGermany Ship Batteries and Lithium Batteries?
Yes — myGermany is certified to ship batteries and lithium batteries via Air, Road, and Sea. However, strict regulations apply, and we take care of all necessary declarations for you. ✅ Batteries in Equipment (e.g. Smartphones, Laptops) These can be ...
📦 Damaged or Lost Parcel? We’re Here to Help.
If your parcel is damaged, lost, or delayed, don’t worry — we’ll guide you through the claim process step by step. ? When to Report All claims must be submitted within 7 days after receiving the shipment. ✉️ How to Submit Send your claim to ...
📬 How Do I Know When My Parcel Has Arrived?
We’ll keep you updated every step of the way! ? Notification by Email As soon as your parcel arrives at our warehouse, you’ll receive an email notification from us. ? Update in Your Account You can also track your parcel’s arrival in your myGermany ...