Shipping & Logistics
📮 My Item Was Sent to a Post Box — Can myGermany Pick It Up?
Unfortunately, no. If your parcel was delivered to a German pick-up station, PO box, or Packstation instead of our warehouse address, we cannot retrieve it on your behalf. ❌ Why Not? German law requires the recipient to appear in person to collect ...
📦 How Can I Track My Package?
You can track your package directly via the carrier’s online tracking portal, or by contacting them through the details below: ? DHL Express ? Tel: +49 1806 345 300 ? Contact Form ? DHL Info & Support ? Track Shipment ? DHL Weltpaket (Economy & ...
🚀 What Is Drop Shipment — And Is It Faster?
Yes, Drop Shipment is the fastest shipping option offered by myGermany, and it comes with a 20% discount on our standard shipping rates! ✅ What Is Drop Shipment? Drop Shipment means your package is: Forwarded the same day we receive it Not opened, ...
📮 Does myGermany Forward to Post Offices or PO Boxes?
No — we generally do not ship to Post Office addresses, PO Boxes, or Poste Restante, unless specifically agreed upon in advance. ? Why? Most express carriers require a physical delivery address with someone available to sign for the package If sent ...
🍷 Does myGermany Forward Perfume, Alcohol, or Lithium Batteries?
Yes — but restrictions apply, depending on the item type, quantity, and destination country. Please review the specific guidelines before shipping: ? Lithium Batteries & Devices Includes smartphones, laptops, eBikes, powerbanks, and loose batteries ...
🚫 Does myGermany Ship to Other Forwarding Companies?
No, myGermany does not ship to other forwarding companies. ⚠️ Important Notice: If a shipment is addressed to a known forwarding company, it will be canceled immediately and a handling fee of €39.00 will be applied. This policy helps us ensure: ...
🔄 How Can I Return a Shipment?
myGermany supports returns both within Germany and from abroad, depending on your situation. ?? Return from myGermany to the Original Seller (Within Germany) If you've received: ❌ Wrong or damaged items ? Products not as described You may return ...
🌍 Which Countries Are Served by myGermany?
myGermany ships to almost every country worldwide — with the exception of destinations currently affected by military conflicts or sanctions. ✅ Where We Ship: We cover Europe, North & South America, Asia, Australia, Africa, and more. ? Our carrier ...