Concierge & Buy for Me
✏️ Can I Modify or Cancel a Concierge Order?
Yes — as long as we haven’t started processing your order, you can edit or cancel it anytime. ✅ When Cancellation or Changes Are Still Possible You may modify or cancel your Concierge order if: We haven’t placed the order yet We haven’t contacted the ...
🔁 Can I Return Concierge Orders?
Yes — returns are possible in many cases, but subject to conditions. ✅ When Returns Are Possible You may return items if: They are damaged, incorrect, or not as described (e.g. wrong size or color) The retailer allows returns (many do, even though ...
🛒 Can myGermany Buy or Bid on eBay?
✅ Buying – Yes Our Concierge is happy to purchase and pay for fixed-price ("Buy It Now") items on eBay on your behalf. ⚠️ Bidding – Limited Support We can place bids on eBay auctions only if: The seller provides a clear maximum bid limit, and The ...
🚚 Can myGermany Pick Up Packages from Private Sellers?
Yes! We offer a Concierge Pick-Up Service for items bought from private sellers within Germany. You can choose between: ? Delivery to Our Warehouse We collect the item and deliver it to our warehouse, where we: Inspect and securely repackage it ...
💳 How and When Do I Pay for the Concierge Service?
You’ll be asked to pay right after submitting the Concierge Form. ? Standard Concierge Service Fee: 10% of the item price Minimum charge: • €3.00 (general orders) • €5.00 (eBay Kleinanzeigen) ? Concierge Plus+ Fee: Minimum of 15% Upfront payment: ...
⏳ How Long Does a Concierge Order Take?
Once you submit the Concierge Order Form, our team processes the request — usually within the same day, or at most within 24–48 hours. During high-volume periods, it may take up to 2 business days. ?️ Vinted & Kleinanzeigen Orders Orders from ...
🚀 Can Goods Be Sent Directly to Me, Instead of First to myGermany?
It depends on the type of Concierge service you use: ?️ If myGermany Purchases on Your Behalf The goods must be sent to our warehouse first. This is required for legal and liability reasons — we need to verify, inspect, and handle the shipment ...
💳 What If I Paid Too Much or Too Little for a Concierge Order?
No worries — we’ll adjust it for you automatically! ✅ If You Paid Too Much The overpaid amount will be credited to your account and deducted from your next bill. ? Example: You overpaid €5 → your next invoice will be €5 less. ⚠️ If You Paid Too ...
❌ What If Items Are Out of Stock or Cannot Be Delivered?
No problem — we offer flexible solutions! ?️ Choose Your Preference During Checkout When placing your Concierge order, you can choose whether we should: Cancel the entire order Cancel only the unavailable item Just make your selection in the ...