💳 How and When Do I Pay for the Concierge Service?
You’ll be asked to pay right after submitting the Concierge Form.
💼 Standard Concierge Service
💎 Concierge Plus+
You’ll see the total cost calculated automatically when submitting your request.
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🔁 Can I Return Concierge Orders?
Yes — returns are possible in many cases, but subject to conditions. ✅ When Returns Are Possible You may return items if: They are damaged, incorrect, or not as described (e.g. wrong size or color) The retailer allows returns (many do, even though ...
✏️ Can I Modify or Cancel a Concierge Order?
Yes — as long as we haven’t started processing your order, you can edit or cancel it anytime. ✅ When Cancellation or Changes Are Still Possible You may modify or cancel your Concierge order if: We haven’t placed the order yet We haven’t contacted the ...
⏳ How Long Does a Concierge Order Take?
Once you submit the Concierge Order Form, our team processes the request — usually within the same day, or at most within 24–48 hours. During high-volume periods, it may take up to 2 business days. ?️ Vinted & Kleinanzeigen Orders Orders from ...
💳 What If I Paid Too Much or Too Little for a Concierge Order?
No worries — we’ll adjust it for you automatically! ✅ If You Paid Too Much The overpaid amount will be credited to your account and deducted from your next bill. ? Example: You overpaid €5 → your next invoice will be €5 less. ⚠️ If You Paid Too ...
🚀 Can Goods Be Sent Directly to Me, Instead of First to myGermany?
It depends on the type of Concierge service you use: ?️ If myGermany Purchases on Your Behalf The goods must be sent to our warehouse first. This is required for legal and liability reasons — we need to verify, inspect, and handle the shipment ...