🔁 Can I Return Concierge Orders?

🔁 Can I Return Concierge Orders?

Yes — returns are possible in many cases, but subject to conditions.

✅ When Returns Are Possible

You may return items if:

  • They are damaged, incorrect, or not as described (e.g. wrong size or color)

  • The retailer allows returns (many do, even though it's not legally required)

We handle returns on a case-by-case basis depending on the seller’s policy.


⚖️ Legal Note

Since myGermany purchases as a company, there is no automatic right of return under German law. However, we do our best to arrange returns whenever retailers accept them.


🕒 Return Window & Process

  • You must inform us within 14 days of item arrival at our warehouse

  • Returns can be initiated via your account under myOrders > Inbox

  • We charge a €10.00 processing fee per return

  • The Concierge service fee is non-refundable

⚠️ Exceptions

Discounted or special Concierge orders may not be returnable. We’ll inform you in such cases before ordering.

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