⏳ How Long Does a Concierge Order Take?
Once you submit the Concierge Order Form, our team processes the request — usually within the same day, or at most within 24–48 hours. During high-volume periods, it may take up to 2 business days.
🛍️ Vinted & Kleinanzeigen Orders
Orders from platforms like Vinted or Kleinanzeigen may take longer due to required direct communication with sellers.
📩 Updates & Notifications
You’ll be kept informed via:
Email updates
Status changes in your myGermany customer account
🚚 Delivery Times
We rely on the sellers to ship the items and provide tracking.
Because many sellers delay sharing tracking details, we can’t always predict exact delivery times.
If an item hasn’t arrived within 14 days after we placed the order, our system automatically flags it, and we follow up with the seller on your behalf.
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✏️ Can I Modify or Cancel a Concierge Order?
Yes — as long as we haven’t started processing your order, you can edit or cancel it anytime. ✅ When Cancellation or Changes Are Still Possible You may modify or cancel your Concierge order if: We haven’t placed the order yet We haven’t contacted the ...🔁 Can I Return Concierge Orders?
Yes — returns are possible in many cases, but subject to conditions. ✅ When Returns Are Possible You may return items if: They are damaged, incorrect, or not as described (e.g. wrong size or color) The retailer allows returns (many do, even though ...💳 How and When Do I Pay for the Concierge Service?
You’ll be asked to pay right after submitting the Concierge Form. ? Standard Concierge Service Fee: 10% of the item price Minimum charge: • €3.00 (general orders) • €5.00 (eBay Kleinanzeigen) ? Concierge Plus+ Fee: Minimum of 15% Upfront payment: ...💳 What If I Paid Too Much or Too Little for a Concierge Order?
No worries — we’ll adjust it for you automatically! ✅ If You Paid Too Much The overpaid amount will be credited to your account and deducted from your next bill. ? Example: You overpaid €5 → your next invoice will be €5 less. ⚠️ If You Paid Too ...❌ What If Items Are Out of Stock or Cannot Be Delivered?
No problem — we offer flexible solutions! ?️ Choose Your Preference During Checkout When placing your Concierge order, you can choose whether we should: Cancel the entire order Cancel only the unavailable item Just make your selection in the ...