❌ What If Items Are Out of Stock or Cannot Be Delivered?
No problem — we offer flexible solutions!
🛍️ Choose Your Preference During Checkout
When placing your Concierge order, you can choose whether we should:
Just make your selection in the Concierge form during checkout.
💸 Refunds
Any fees already paid for items that can’t be delivered will be fully refunded, using the same payment method you used.
📢 We’ll Notify You
If an item is unavailable, we’ll let you know why and ask if you’d like us to:
Related Articles
🛒 Can myGermany Buy or Bid on eBay?
✅ Buying – Yes Our Concierge is happy to purchase and pay for fixed-price ("Buy It Now") items on eBay on your behalf. ⚠️ Bidding – Limited Support We can place bids on eBay auctions only if: The seller provides a clear maximum bid limit, and The ...
🔁 Can I Return Concierge Orders?
Yes — returns are possible in many cases, but subject to conditions. ✅ When Returns Are Possible You may return items if: They are damaged, incorrect, or not as described (e.g. wrong size or color) The retailer allows returns (many do, even though ...
🚚 Can myGermany Pick Up Packages from Private Sellers?
Yes! We offer a Concierge Pick-Up Service for items bought from private sellers within Germany. You can choose between: ? Delivery to Our Warehouse We collect the item and deliver it to our warehouse, where we: Inspect and securely repackage it ...
⏳ How Long Does a Concierge Order Take?
Once you submit the Concierge Order Form, our team processes the request — usually within the same day, or at most within 24–48 hours. During high-volume periods, it may take up to 2 business days. ?️ Vinted & Kleinanzeigen Orders Orders from ...