My Customer Account
📥 My Package Arrived in My Inbox – What’s Next?
Great news — your parcel has arrived at our warehouse and is now visible in your Inbox! ?️ What You Can Do Now Store it for free for up to 60 days to consolidate with other shipments Or move it to the Outbox to prepare it for shipping Your account ...
🚀 Can I Use myGermany Immediately After Registration?
Yes! Once you’ve completed the quick registration process, you can start using your myGermany address right away to receive packages. ✅ Don’t Forget: Make sure to add your delivery address in your account settings — it’s required to forward your ...
💼 What Are the Membership Plans: Standard, Premium & Business?
We offer three membership plans tailored to different needs: Standard – Free and ideal for occasional users Premium – For frequent shippers with added features Business – Designed for commercial clients with advanced tools and support ? Learn More ...
📝 Can I Change the Billing & Delivery Address in My Account?
Yes — you can update your account details at any time. ? Delivery Address & Personal Info You can change your delivery address, email, and other personal details directly in your account: myAccount → Personal Data ? Billing Address To update your ...
📝 How Do I Change the Goods Value & Article Description?
You can edit the value and description of items in most of your orders — but with some important exceptions. ✏️ How to Edit (for Your Own Orders) Go to myOrders > Inbox Hover over the value or description field Click to edit the entry These values ...
🧾 Can myGermany Be Used as a Billing Address?
No — for legal, traceability, and consistency reasons, you cannot use myGermany as your billing address. Your billing address must be your own physical address. ? What If That’s Not Possible? If a seller requires a German billing address, you can ...
📦 Does myGermany Ship to Different Delivery Addresses?
Yes — this feature is available for all Premium and Business Members. You can add and manage multiple delivery addresses directly in your customer account. ?️ How to Do It: Go to your account settings and simply add as many addresses as you need — ...
❌ How Can I Close or Delete My Account?
We’re sorry to see you go — but of course, we respect your decision. To close your account, simply send us an email from the email address registered to your myGermany account: ? info@mygermany.com ? What Happens Next: Your account will be ...
🎁 How Can I Receive Discounts?
We love rewarding our loyal and supportive customers! Here's how you can save with myGermany: ? Refer a Friend Join our Affiliate & Referral Program: Earn rewards when a friend registers and sends their first package through your recommendation. ? ...