📄 Do You Attach myGermany Service Invoices to My Parcels?
No — we do not attach myGermany invoices to your parcels.
📥 Where to Find Your Invoices
You can download all myGermany service invoices anytime in your account:
myAccount → Invoices
📦 Merchant Invoices & Custom Documents
During the shipping process in the OUTBOX, you can:
🗑️ Remove invoice-related documents (e.g. supplier invoices, packing slips)
📎 Upload your own documents to be included with the shipment (e.g. custom invoices, delivery notes)
You are in full control of what documentation is attached to your outgoing parcels.
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💸 Does myGermany Offer a Best Price Guarantee for Packages?
Yes! We proudly offer a Best Price Guarantee on all package shipments. If you find a lower price from another forwarder — we’ll match it and beat it by €1.00! ? How to Claim: Send us a screenshot or link showing the competitor's price Contact us via ...💳 How Can I Pay at myGermany?
We accept a wide range of secure payment options to make it easy for you: All major credit cards PayPal Country-specific payment methods (e.g. Sofort, iDEAL, etc.) For a full overview of accepted payment types, fees (if any), and instructions: See ...🛒 I Cannot Buy from German eBay or Kleinanzeigen — What Can I Do?
No problem! We kindly invite you to use our Concierge Service — we’ll purchase the item on your behalf and handle the entire process for you. Learn more about our Concierge Service📊 May I Get a Cost Overview and Comparison of Services?
Yes — we offer a clear breakdown of all costs and service levels so you can make the best choice for your needs. Check our Service & Pricing Overview This includes: Membership plan comparisons Service fees Storage, packaging, and shipping costs ...