🛒 What Should I Do After Ordering from a German Online Store?
Once you've placed an order with a German retailer, you can help us ensure faster and more accurate processing by letting us know what you're expecting.
✅ Step 1: Register Your Expected Delivery
Go to your myGermany Account → Expected Order Box, and click “Add New Delivery”.
Enter the details of your order, such as:
Item description
Quantity
Value
Tracking number (if available)
If you don’t enter the information, we’ll do our best to identify and match incoming items manually — but this may cause delays.
📦 Step 2: Check Item Value
For shipments to non-EU countries, the value listed in your account will be used as the declared customs value.
This value determines your import duties and taxes, so please double-check it!
🚚 Step 3: Move Items to the Outbox
Once your parcel appears in the Inbox, it’s time to act:
Move the items you want to ship to the Outbox
Choose your shipping provider and method
Select optional services (e.g. extra packaging, insurance)
Confirm your delivery address and pay to initiate shipping
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