🌐 Do You Accept Packages from Outside Europe?
🚫 For Standard & Premium Members
No — we cannot accept shipments imported into the EU on your behalf.
Please do not order goods from outside the EU (e.g. UK, China, USA) to your myGermany address.
This is due to legal restrictions around customs and tax responsibilities. As per EU law, myGermany GmbH cannot act as the official importer for private customers.
⚠️ What Happens If You Do?
Packages will be automatically returned by the carrier
All return and handling fees (e.g. DHL’s €20 notification charge) will be billed to you
myGermany will not provide EORI or VAT IDs for customs clearance
✅ For Business Members
We do accept imports from non-EU countries for verified Business Members.
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