Yes — VAT refunds may be possible, especially for Premium and Business Members.
However, some conditions apply, and the process depends on how and where you purchased the goods.

🛍️ If You Purchased the Item Yourself

Only the seller (merchant) can refund the VAT — myGermany cannot do this directly, but we can support you with the required documents.

📄 Required: Proof of Export (MRN / ATLAS)

• For items over €1,000, we automatically prepare a customs declaration (MRN) when shipping outside the EU

• For items under €1,000, a customs declaration is not generated by default (but we can provide a document afterward if needed)

If you need documentation after the item was shipped, we can issue a "Bescheinigung für Umsatzsteuerzwecke" for a €20.00 fee.

These documents can only be provided after delivery to your non-EU destination country.

📌 Important: VAT refunds are voluntary — the seller may decline, even with export proof.

✅ Easiest Way: Use Our Concierge Service

If you use our Concierge Service, we buy the item for you without VAT (net price).

• We charge a 10% Concierge fee

• We declare the exact value we paid (you can’t adjust customs values)

• Simply mention in the form that you’re requesting a VAT-free purchase

🔗 Start Concierge Service here »

🧾 Already Purchased and Need VAT Help?

We may be able to assist in processing your VAT refund request with the seller.
📌 Processing fee: €40.00